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Refund Policy

Last updated: March 1, 2026

1. Overview

xinsider Trading Ltd (“xinsider”) is committed to providing high-quality trading evaluation services. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our platform.

2. Evaluation Challenge Fees

Evaluation challenge fees are generally non-refundable once the trading account has been provisioned and credentials delivered. This is because the service is consumed immediately upon account creation.

A refund may be granted in the following circumstances:

  • Technical failure: If we are unable to provision your trading account within 48 hours of purchase due to a platform error
  • Duplicate purchase: If you are charged multiple times for the same evaluation
  • Pre-delivery cancellation: If you request a cancellation before your trading account credentials are delivered

3. Activation Fees

Activation fees for funded accounts are non-refundable once the funded trading account has been activated. These fees cover the cost of provisioning and maintaining the live trading infrastructure.

4. How to Request a Refund

To request a refund, contact our support team within 14 days of purchase:

  • Email: [email protected]
  • Include your order number, account email, and reason for the refund request

We will review your request and respond within 5 business days.

5. Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days. The actual time for the refund to appear in your account depends on your payment provider.

6. Chargebacks

If you initiate a chargeback with your payment provider before contacting us, we may suspend your account pending resolution. We encourage you to contact our support team first to resolve any payment disputes.

7. Promotional Offers

Purchases made with promotional discounts or coupon codes follow the same refund policy. Refund amounts will reflect the actual amount paid after any discounts applied.

8. Changes to This Policy

xinsider reserves the right to update this Refund Policy. Changes will be posted on this page. The policy in effect at the time of your purchase applies to that transaction.

9. Contact

For refund inquiries, contact us at [email protected].

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XINSIDER LTD. IS A LEGAL ENTITY INCORPORATED UNDER THE LAWS OF SAINT LUCIA, WITH REGISTRATION NUMBER 2025-01742, LOCATED AT: SUITE 305, CASTRIES WATERFRONT CENTRE, JEREMIE STREET, CASTRIES, SAINT LUCIA. XINSIDER LTD. IS THE DESIGNATED ENTITY FOR OPERATING ADDITIONAL TRADING PLATFORMS CURRENTLY BEING INTEGRATED.

XINSIDER FZCO IS A TECHNOLOGY AND EDUCATION COMPANY INCORPORATED UNDER THE LAWS OF THE UNITED ARAB EMIRATES, WITH LICENSE NUMBER 47293, LOCATED AT: CLUSTER T, JLT FREE ZONE, JUMEIRAH LAKE TOWERS, UNITED ARAB EMIRATES. XINSIDER FZCO PROVIDES ACCESS TO TRADING ACCOUNTS WITHIN A SIMULATED ENVIRONMENT. THESE ACCOUNTS ARE FOR EDUCATIONAL USE ONLY, EVALUATING USERS' TRADING PROFICIENCY AND RISK MANAGEMENT SKILLS. AT NO TIME ARE USERS ASKED TO DEPOSIT CAPITAL FOR INVESTMENT PURPOSES, NOR DO THEY RISK THEIR OWN FUNDS. PROGRAM OUTCOMES DEPEND SOLELY ON INDIVIDUAL PERFORMANCE AND ADHERENCE TO THE STATED RULES AND OBJECTIVES. XINSIDER FZCO OPERATES THE FOLLOWING TRADING PLATFORMS: TRADELOCKER, BYBIT.

GENERAL INFORMATION: THE INFORMATION PROVIDED ON THIS WEBSITE IS INTENDED SOLELY FOR EDUCATIONAL PURPOSES RELATED TO TRADING IN FINANCIAL MARKETS. IT DOES NOT CONSTITUTE INVESTMENT ADVICE, FINANCIAL RECOMMENDATIONS, AN OFFER OR SOLICITATION TO BUY OR SELL ANY FINANCIAL INSTRUMENT, NOR SHOULD IT BE CONSTRUED AS AN ENDORSEMENT OF ANY TRADING STRATEGY OR FINANCIAL SERVICE. XINSIDER FZCO DOES NOT FUNCTION AS A BROKER, DOES NOT ACCEPT DEPOSITS, AND DOES NOT FACILITATE LIVE TRADING ON FINANCIAL MARKETS.

SIMULATED TRADING ENVIRONMENT: XINSIDER FZCO PROVIDES ACCESS TO A SIMULATED TRADING ENVIRONMENT THROUGH DEMO ACCOUNTS, DESIGNED TO EVALUATE TRADING COMPETENCIES. ALL ACCOUNTS PROVIDED UNDER OUR PROGRAMS OPERATE IN A SIMULATED ENVIRONMENT AND DO NOT INVOLVE THE RISK OF REAL CAPITAL. THERE ARE NO GUARANTEES OF RETURNS, PROFITS, OR FINANCIAL GAIN. ANY FEES PAID ON OUR PLATFORM ARE FOR ACCESS TO THE SOFTWARE SOLUTION AND EVALUATION SERVICES, AND ALL PURCHASES ARE NON-REFUNDABLE UNLESS OTHERWISE SPECIFIED IN OUR REFUND POLICY.

REGULATORY COMPLIANCE: THE CONTENT AND SERVICES OFFERED BY XINSIDER FZCO ARE NOT DIRECTED AT RESIDENTS OF ANY JURISDICTION WHERE SUCH DISTRIBUTION OR USE WOULD BE CONTRARY TO LOCAL LAW OR REGULATION. PROSPECTIVE CLIENTS ARE RESPONSIBLE FOR ENSURING COMPLIANCE WITH ALL APPLICABLE REGULATIONS BEFORE ENGAGING IN ANY OF OUR SERVICES. XINSIDER FZCO DOES NOT PROVIDE ANY INVESTMENT SERVICES AS DEFINED UNDER APPLICABLE FINANCIAL LAWS AND REGULATIONS.

HYPOTHETICAL PERFORMANCE AND RISK DISCLOSURE: TRADING IN FINANCIAL MARKETS CARRIES A HIGH LEVEL OF RISK AND MAY NOT BE SUITABLE FOR ALL INDIVIDUALS. PAST PERFORMANCE, WHETHER ACTUAL OR HYPOTHETICAL, IS NOT INDICATIVE OF FUTURE RESULTS. SIMULATED TRADING RESULTS HAVE INHERENT LIMITATIONS, INCLUDING THE ABSENCE OF REAL MARKET CONDITIONS SUCH AS LIQUIDITY CONSTRAINTS AND SLIPPAGE. NO REPRESENTATION IS MADE THAT ANY ACCOUNT WILL ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE PRESENTED IN HYPOTHETICAL RESULTS.

CUSTOMER COMPENSATION AND TESTIMONIALS: ALL TESTIMONIALS, PAYOUT CERTIFICATIONS, AND COMPENSATION DISCLOSURES PRESENTED ON OUR WEBSITE OR MARKETING MATERIALS SHOULD BE REGARDED AS HYPOTHETICAL. THEY MAY NOT REFLECT THE EXPERIENCE OF OTHER CLIENTS OR CUSTOMERS AND SHOULD NOT BE CONSIDERED AN ASSURANCE OF FUTURE PERFORMANCE OR SUCCESS. FUNDED TRADER ACCOUNTS REPRESENT SIMULATED TRADING ENVIRONMENTS, AND COMPENSATION PROVIDED WITHIN THESE ENVIRONMENTS DOES NOT REPLICATE REAL-MARKET FINANCIAL TRANSACTIONS.

TECHNOLOGY AND DATA PROVIDERS: THE TECHNICAL INFRASTRUCTURE, INCLUDING TRADING PLATFORMS AND DATA FEEDS, IS POWERED BY THIRD-PARTY LIQUIDITY AND DATA PROVIDERS. XINSIDER FZCO IS NOT RESPONSIBLE FOR ANY DISRUPTIONS, INACCURACIES, OR LIMITATIONS ASSOCIATED WITH THESE THIRD-PARTY SERVICES.

BY USING THIS WEBSITE AND ITS SERVICES, YOU ACKNOWLEDGE AND AGREE TO THE TERMS OUTLINED IN THIS DISCLAIMER. WE ENCOURAGE ALL USERS TO REVIEW OUR TERMS OF SERVICE AND OTHER RELEVANT POLICIES BEFORE ENGAGING WITH OUR PLATFORM.

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